Customer Service Representative

4 hours ago


Powell, Ohio, United States First Commonwealth Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as an Engagement Center Specialist I. In this role, you will be responsible for handling incoming service calls from clients, providing exceptional customer service, and promoting financial products and services.

Key Responsibilities
  • Handle incoming service calls from clients, including account inquiries, maintenance requests, and online banking access issues.
  • Complete client follow-up resulting from inbound calls, including account maintenance requests, records research, and outbound calls to other departments.
  • Makes outbound client service and support calls to support various departmental and company initiatives.
  • Initiate and actively participate in client conversations to determine and appropriately address client needs.
  • Actively seek financial products and services referrals.
  • Maintain current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance.
Requirements
  • High school diploma or equivalent is required.
  • Exceptional customer service skills and excellent interpersonal and communication skills are required.
  • Proficient computer skills and ability to learn company utilized systems is required.
  • Ability to work day, evening, and weekend hours, with possible shift changes, is required.
Equal Opportunity Employer

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.



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