Retail Supervisor

3 weeks ago


Boston, Massachusetts, United States HomeGoods Full time
Job Title: Engagement Coordinator/Supervisor

At HomeGoods, we're always looking for talented individuals to join our team. As an Engagement Coordinator/Supervisor, you'll play a key role in promoting a highly satisfied customer experience while driving customer loyalty.

Key Responsibilities:
  • Lead the frontline team to deliver exceptional customer service
  • Develop and implement strategies to drive customer loyalty and retention
  • Train and mentor associates on policies and procedures
  • Monitor and maintain cash controls, including change funds
  • Assign registers and coordinate breaks to ensure optimal coverage
  • Audit and approve paperwork
  • Maintain a clean and organized store environment
  • Monitor and report safety hazards
Requirements:
  • High school graduate or equivalent degree preferred
  • Available to work flexible schedule, including evenings and weekends
  • Excellent interpersonal and customer service skills
  • Able to lift heavy merchandise and work in a fast-paced environment
  • Experience in retail or supervisory role preferred
What We Offer:

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care and cell phone discounts
  • Pet and legal insurance
  • Credit union
  • Referral bonuses

And, as a HomeGoods team member, you'll have the opportunity to work in a dynamic and supportive environment where everyone feels valued and engaged.

We're an equal opportunities employer and welcome applications from all qualified candidates.


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