Customer Service Manager of Route and Vending Operations

3 days ago


Roanoke, Virginia, United States Compass Group Careers Full time
Job Title: Customer Service Manager of Route and Vending

We are seeking a highly skilled Customer Service Manager to join our team at Compass Group Careers. As a key member of our operations team, you will be responsible for ensuring exceptional customer service and driving business growth through effective route management and vending operations.

Key Responsibilities:
  • Develop and implement customer retention strategies to drive business growth and improve customer satisfaction.
  • Manage and optimize route operations to ensure efficient delivery of products and services.
  • Collaborate with local management to develop and implement sales plans to increase profitability.
  • Ensure compliance with local and national account standards, and review corporate compliance reporting.
  • Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.
Preferred Qualifications:
  • Bachelor's degree in a related field or equivalent combination of education and experience.
  • 3 years of driving experience required, with a valid Non-CDL Class C driver's license and good driving record.
  • Preferred 1-2 years of experience in a customer service position, or a minimum of 1 year of related experience.
  • Route management, retail, and merchandising experience is preferred.
  • Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
  • Food and beverage experience.
  • Excellent communication skills required.
  • Must be able to travel to client sites.
  • Must be passionate about providing world-class service to our clients and customers.
  • Must be able to lift 50 lbs. on a consistent basis.
Benefits:

As an Associate at Compass Group Careers, you will be offered a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).

We are an equal opportunity employer and are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.



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