Service Delivery Manager

6 days ago


Roanoke, Virginia, United States Clean Harbors Full time

Job Summary:

Clean Harbors, a leading provider of environmental, energy, and industrial services, is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for managing the daily completion of routes by motivating and directing team members, ensuring a high level of customer satisfaction, and adhering to all regulatory requirements.

Key Responsibilities:

  • Manage the flow of service requests to ensure timely and efficient customer service
  • Conduct daily check-ins and check-outs with drivers to ensure daily expectations are met
  • Provide field coaching and sales training to route drivers
  • Meet with customers to discuss needs and identify opportunities for growth
  • Schedule services to prevent and resolve route issues and complaints
  • Ensure completion and organization of all mandated paperwork and files
  • Follow all local, state, and federal compliance regulations and rules
  • Safely operate vehicles in accordance with U.S. DOT, local, state, and federal requirements

Requirements:

  • Class B CDL
  • Obtain Hazmat and Tanker endorsements within 90 days of employment
  • Leadership experience
  • Intermediate computer skills
  • Excellent customer service skills
  • Excellent organization and attention to detail
  • Ability to perform physical functions per job requirements

Preferred Qualifications:

  • Previous route driver experience
  • Previous dispatch/logistics experience

Clean Harbors is an Equal Opportunity Employer:

We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or based on any other federal, state, or local protected class.



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