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Customer Service Representative

2 months ago

Roanoke, Virginia, United States Rollins Full time
Customer Relations Specialist

At Rollins, we're committed to helping protect the world where we live, work, and play. As a Customer Relations Specialist, you'll be part of a team dedicated to delivering exceptional customer service and support.

Key Responsibilities:

  • Contact customers to schedule and confirm service appointments
  • Schedule appointments for technicians to minimize drive time and/or distance as needed
  • Perform outbound calls to customers to follow-up on service received
  • Receive payments from past due customers
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
  • Reschedule unserviced accounts within 24 hours
  • Answer inbound customer service calls with an open, friendly greeting
  • Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
  • Use strong communication skills to communicate/empathize with customers
  • Work well within a team
  • Participate in quality assurance processes/programs/initiatives as requested

We Offer:

  • Competitive hourly pay
  • Comprehensive benefits package including medical, dental, vision, maternity & life insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Quality, comprehensive training programs

About Us:

Founded in 1901, Rollins is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. We value PEOPLE, PROGRESS and PROFESSIONALISM, and are committed to delivering exceptional customer service and support.

Requirements:

  • Ability to pass a drug screen
  • Meet the job requirements and perform job duties with or without accommodations

Skills:

  • Problem Solving Ability: Intermediate
  • Influencing Others: Intermediate
  • Customer Service: Advanced
  • Customer Focus: Advanced
  • Communication: Advanced
  • Self-Management: Advanced

Education:

  • High School/GED or better
  • Preferred: Bachelors or better

Experience:

  • Required: 2 years of proven customer service experience
  • Preferred: 3-4 years of scheduling or dispatch experience in a service industry

Equal Opportunity Employer:

Rollins is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.