Product Growth Analyst

6 days ago


Sarasota, Florida, United States Vensure Employer Services Full time
About the Role

At Vensure Employer Solutions, we're looking for a skilled Customer Success Expert to join our team. As a key member of our product development team, you will play a vital role in driving the definition and design of products that make a real difference in the small and medium business community.

We're committed to expanding our platform to meet the needs of our growing customer base, including supporting staffing and small and mid-market companies. This is an exciting opportunity for an experienced candidate with drive and enthusiasm to contribute to a core strategic initiative in the PrismHR product portfolio.

The estimated salary for this position is $120,000 - $180,000 per year, depending on experience.

Key Responsibilities
  • Help identify customer/market problems and participate in a comprehensive discovery process to drive product design and the definition of future deliverables
  • Work closely with the ClientSpace Product Manager and dedicated engineering team to ensure they understand the 'what' and 'why' before the 'how' is considered
  • Partner with the product manager, product marketing, and business managers to help identify key customer needs, market opportunities, ways to increase adoption, and new revenue opportunities
  • Translate business and customer requirements into tangible, workable solutions
Requirements
  • Excellent communication and organization skills; ability to connect across various domains, skills, and disciplines (from customers to engineering to executive team)
  • Experience supporting or implementing CRM systems
  • Great balance of software business and technical savvy/aptitude with the ability to quickly understand customer problems and their relative priority
  • Experience working in an Agile environment and expert understanding of its most common practices
  • Ability to identify and mitigate development and implementation risks
  • Exceptional customer-centric skills that include a high level of user empathy and responsiveness
  • Demonstrate a high level of grit and initiative to get stuff done
  • Passion for the product, the product craft, and curiosity for continuous learning and improvement

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