HR Service Platform Developer

3 weeks ago


Sarasota, Florida, United States PrismHR Full time
About the Company

PrismHR is a leading provider of cloud-based payroll process software applications. We serve the needs of small and mid-market companies through our innovative solutions and professional services. Our company culture emphasizes teamwork, innovation, and customer satisfaction. We are looking for a skilled Product Analyst to join our high-performing product and design team.

Job Summary

As a Product Analyst, you will be responsible for working closely with the ClientSpace Product Manager and a dedicated engineering team to ensure they understand the 'what' and 'why' before considering the 'how'. You will help identify customer/market problems and participate in a comprehensive discovery process to drive product design and definition.

Responsibilities
  • Partner with the PM to contribute to building and maintaining the centrally located 12-month Roadmap.
  • Establish and cultivate great customer/user relationships to help create continuous feedback loops.
  • Assist with communication of product strategy, plans, and schedules to company stakeholders.
  • Act as a liaison and bridge between product teams, support, and professional services to help triage and identify product issues and opportunities for enhancement.
Requirements
  • Excellent communication and organization skills to connect across various domains, skills, and disciplines.
  • Experience supporting or implementing CRM systems.
  • Great balance of software business and technical savvy/aptitude with the ability to quickly understand customer problems and their relative prioritization.
  • Expert understanding of Agile practices and ability to identify and mitigate development and implementation risks.
  • Exceptional customer-centric skills, including user empathy and responsiveness.
  • Demonstrate a high level of grit and initiative to get things done.


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