Bilingual Patient Service Coordinator

5 days ago


Spartanburg, South Carolina, United States ReGenesis Health Care Full time
Bilingual Patient Service Representative

Job Summary:

As a Bilingual Patient Service Representative at ReGenesis Health Care, you will play a vital role in providing exceptional patient experiences through the coordination and management of our front desk during check-in and check-out. Your proficiency in English and Spanish will enable you to effectively communicate with patients and ensure seamless interactions.

Key Responsibilities:

• Utilize electronic health records systems and other computer applications to facilitate efficient workflows in the clinic.
• Accurately complete quality registrations in the electronic health record, maintaining demographic and financial information integrity for clinical and billing functions.
• Research and resolve registration occurrences for demographic, clinical, and insurance accuracy.
• Maintain HIPAA confidentiality and handle sensitive information as necessary in this role.
• Schedule appointments and maintain smooth patient flow throughout the clinic.
• Ensure proper patient billing and payment collections in accordance with the Sliding Fee Scale and all health plans.

What We Offer:

• Medical, dental, and life insurance (eligible first of month following hire date)
• 18 paid days off
• 9 1⁄2 paid company holidays, including your birthday
• 401K with Company Match
• Agency-wide Quarterly Incentives (after 90 days)

Requirements:

• Proficiency with EMR systems and software applications, including Microsoft Office Suite.
• Excellent written and oral communication skills in English and Spanish.
• Proven diplomatic approach to complex situations.
• Ability to work independently and collaboratively with a team.
• Confidence in bringing project issues to management and implementing innovative approaches.
• Ability to foster a collaborative team environment and embrace a culturally diverse setting.
• Ability to work Monday through Friday from 8 am to 5 pm with flexibility to work based on health center operational needs.

Why Join Us:

At ReGenesis Health Care, we value our team members and strive to create a supportive and inclusive work environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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