Customer Experience Specialist
7 days ago
About the Role
We're seeking a highly motivated Spa Associate to join our team at Hand & Stone - Chino Hills. As a critical link in ensuring our customers' experience is nothing short of outstanding, you'll be responsible for meeting membership sales goals, having a detailed knowledge of our menu of services, and effectively communicating sales, promotions, and service options with clients.
Main Responsibilities:
- Meet membership sales goals
- Detailed knowledge of the menu of services – don't worry, we'll train you
- Have excellent customer service to members and guests, while building relationships that last
- Capable of working flexible hours
- Effectively communicate sales, promotions, and service options with clients
- Uphold spa cleanliness standards
- Bring a positive and energetic attitude
- Answer phones, schedule appointments, and file documents
- Perform various other duties as assigned
Benefits:
- Competitive Compensation - hourly wage PLUS commissions
- Career Advancement - You have the potential for rapid advancement, including management roles, based on performance
- Ongoing Training - We are ALWAYS learning and improving
- Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind
- Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too
- Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards?
Salary Range: $30,000 - $45,000 per year
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