Customer Experience Specialist

7 days ago


Chino Hills, California, United States Hand & Stone Corp Full time

About the Role

We're seeking a highly motivated Spa Associate to join our team at Hand & Stone - Chino Hills. As a critical link in ensuring our customers' experience is nothing short of outstanding, you'll be responsible for meeting membership sales goals, having a detailed knowledge of our menu of services, and effectively communicating sales, promotions, and service options with clients.

Main Responsibilities:

  • Meet membership sales goals
  • Detailed knowledge of the menu of services – don't worry, we'll train you
  • Have excellent customer service to members and guests, while building relationships that last
  • Capable of working flexible hours
  • Effectively communicate sales, promotions, and service options with clients
  • Uphold spa cleanliness standards
  • Bring a positive and energetic attitude
  • Answer phones, schedule appointments, and file documents
  • Perform various other duties as assigned

Benefits:

  • Competitive Compensation - hourly wage PLUS commissions
  • Career Advancement - You have the potential for rapid advancement, including management roles, based on performance
  • Ongoing Training - We are ALWAYS learning and improving
  • Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind
  • Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too
  • Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards?

Salary Range: $30,000 - $45,000 per year



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