Customer Support Specialist

3 days ago


Chino, California, United States NFI Industries Full time
Customer Support Specialist Job Opening

We are seeking a skilled Customer Support Specialist to join our distribution center team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service, resolving issues, and ensuring the smooth operation of our distribution center.

Job Description

In this role, you will interact with customers, respond to inquiries, and resolve complaints in a fair and efficient manner. You will also process and input customer orders accurately and efficiently, collaborate with internal teams to ensure seamless delivery of products, and stay up-to-date with product information, inventory levels, and shipping schedules.

Key Responsibilities
  • Interact with customers to understand their needs and preferences
  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and concerns in a fair and efficient way
  • Process and input customer orders accurately and efficiently
  • Collaborate with internal teams to ensure seamless delivery of products
Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Basic typing skills and familiarity with MS Office applications
  • Able to work in a fast-paced environment and adapt to changing priorities
Compensation and Benefits
  • A competitive salary range of $22-$26 per hour, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) plan with company match
  • A generous paid time off policy
  • Ongoing training and development opportunities


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