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Customer Care Support Coordinator

2 months ago

Cleveland, Ohio, United States Affinity Executive Search Full time

Customer Service Support Assistant

Affinity Executive Search is looking for a dedicated Customer Service Support Assistant who is proficient in both English and Spanish.

  • Respond to incoming inquiries and direct them to the relevant team members.
  • Handle order processing and provide quotations for spare components.
  • Monitor orders and backorders, keeping clients informed of any changes.
  • Distribute daily invoices, manage mail sorting, and process check deposits.
  • Update and maintain the company’s database efficiently.
  • Deliver outstanding customer service and support other departments as required.
  • Collaborate with the accounting team to assist with collections.
  • Participate in annual inventory checks and perform standard administrative duties.

Qualifications and Experience Required:

  • High school diploma or equivalent; an Associate's degree is preferred.
  • A minimum of 4 years of experience in a customer service role.
  • Typing proficiency of at least 40 words per minute.
  • Effective communication skills, with the ability to solve problems and manage multiple tasks.
  • Strong attention to detail and capability to thrive in a dynamic environment.
  • Excellent interpersonal, written, and verbal communication abilities.
  • Self-motivated, goal-oriented, and capable of working independently.
  • Proficient in Microsoft Office and knowledgeable about shipping procedures.

We provide a competitive salary along with benefits such as life, health, vision, dental insurance, and IRA matching.

Please note that phone inquiries will not be accepted.