Support Agent
4 weeks ago
Hospice of the Western Reserve is seeking a highly skilled Support Agent to join our team. As a Support Agent, you will be the first point of contact for patients, families, and healthcare professionals seeking hospice services.
Your primary responsibility will be to provide exceptional patient care and support, ensuring that our patients receive the highest level of care and compassion. You will work closely with our clinical team to assess patient needs, provide guidance, and coordinate care.
This is a unique opportunity to make a meaningful difference in the lives of our patients and their families. If you are passionate about delivering exceptional patient care and have a strong desire to make a positive impact, we encourage you to apply.
Key Responsibilities:
- Provide exceptional patient care and support
- Assess patient needs and provide guidance
- Coordinate care with our clinical team
- Communicate effectively with patients, families, and healthcare professionals
- Document patient information accurately and efficiently
Requirements:
- 2-4 years of experience in a medical setting
- Superior communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong attention to detail and organizational skills
- Proficiency in EMR systems and practices
What We Offer:
- Total Rewards Package including retirement, health, dental, vision, and voluntary benefits
- Tuition Assistance
- Technology Package
- Protocols in place for wellbeing during COVID-19
Conditions of Employment:
- Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
- Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
- Provide an active driver's license
- Ability to provide proof of eligibility to work in the United States
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