IOP Transition Specialist
5 days ago
We are seeking a skilled IOP Transition Representative to provide high-quality onboarding services to new and complex customers. As a key member of our team, you will work closely with regional field services trainers to ensure a smooth transition for our clients and phlebotomists.
Key Responsibilities
Provide effective onboarding services for new IOP clients and phlebotomists
Ensure clients and phlebotomists are well-trained on test ordering processes and office protocols
Resolve any TIQ or TNP issues and provide feedback to clients
Ensure client setup is completed prior to go-live
Take initiative to resolve issues or escalate to appropriate manager for resolution
Requirements
5 years of phlebotomy experience, inclusive of pediatric and geriatric venipuncture, capillary collections
Minimum 2 years as a phlebotomist in Patient Service Center environment
Keyboard/data entry application experience required
Customer service in a service environment required
Must have reliable transportation, valid driver license, and clean driving record
What We Offer
Competitive pay range: $22.79+ per hour
Annual performance bonus compensation
Best-in-class benefits and programs to support employees and their families
Opportunities for career advancement and professional growth
Why Join Us
At Quest Diagnostics, we are committed to providing exceptional patient care and service. As a member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering high-quality results. Join us and be part of a dynamic team that is dedicated to making a difference in the lives of our patients and clients.
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