IOP Transition Specialist
1 week ago
Quest Diagnostics is seeking a highly skilled IOP Transition Representative to join our team. As a key member of our Field Services Department, you will be responsible for providing exceptional onboarding services to new and complex customers who have been approved for placement of an in-office phlebotomist (IOP).
Key Responsibilities:- Provide effective onboarding services for new IOP clients and related phlebotomists.
- Ensure clients and phlebotomists are well-trained on test ordering processes and office protocols.
- Resolve any TIQ or TNP issues and provide feedback to clients.
- Ensure client set-up is completed prior to go-live (i.e., supplies, connectivity, work station, etc.).
- Take initiative to resolve issues or escalate to appropriate manager for resolution.
- 5 years of phlebotomy experience, inclusive of pediatric and geriatric venipuncture, capillary collections.
- Minimum 2 years as a phlebotomist in Patient Service Center environment.
- Keyboard/data entry application experience required.
- Customer service in a service environment required.
- Must have reliable transportation, valid driver license, and clean driving record.
- Leadership experience is desirable.
- Position requires travel.
- Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
- Occasionally lifting up to 25 pounds.
- May require extended periods of focus.
- May require extended periods of sitting or standing.
- Ability to manage stress.
- Capable of handling multiple priorities in a high-volume setting.
- Competitive pay and benefits package.
- Opportunities for career advancement.
- Training provided.
- Flexible scheduling.
- Relocation assistance available.
Quest Diagnostics is an equal opportunity employer and welcomes applications from diverse candidates. We are proud to offer a work environment that is inclusive, respectful, and supportive of all employees. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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IOP Transition Specialist
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Flint, Michigan, United States Quest Diagnostics Incorporated Full timeJob Title: IOP Transition RepresentativeQuest Diagnostics Incorporated is seeking a highly skilled IOP Transition Representative to join our team. As a key member of our Field Services Department, you will be responsible for providing exceptional onboarding services to new and complex customers who have been approved for placement of an in-office...
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