Call Center Agent

7 days ago


Elkton, Maryland, United States Apple Mitsubishi Full time

Job Summary: We are seeking a highly skilled and professional Customer Service Representative to join our team at Apple Mitsubishi. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through timely and professional handling of phone calls.

Key Responsibilities:

  • Answer incoming phone calls in a timely and professional manner, utilizing clear and articulate communication skills.
  • Assist customers with their inquiries and provide information as needed, ensuring accurate and efficient resolution of issues.
  • Take accurate messages and transmit them electronically to other team members as required.
  • Utilize web-based software applications to schedule appointments on behalf of our service department.
  • Read and interpret detailed call handling instructions to ensure accurate and efficient service delivery.
  • Function as an effective team member to provide exceptional customer service and support.
  • Perform general office administration tasks as assigned.

Requirements:

  • Clear and articulate telephone voice.
  • Ability to work flexible hours.
  • Grammatically correct use of English, both spoken and written (bilingual Spanish a plus).
  • Reliable transportation and ability to report to work as scheduled.

Benefits:

  • $16.00 hourly wage.
  • Health insurance.
  • Medical and dental insurance.
  • Paid time off.
  • Paid vacation.
  • 401k plan.


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