Sales Support Specialist

2 weeks ago


North Wilkesboro, North Carolina, United States ECMD Full time
Job Overview

About Us:

ECMD is a proud100% employee-owned organization dedicated to enhancing the lives of our workforce. Established by visionary entrepreneurs who revolutionized the global supply chain for building materials, our core values are deeply rooted in integrity and community spirit. At ECMD, we embrace genuine, straightforward, and down-to-earth principles.

We collaborate with major retail chains and professional lumber yards across the nation, delivering a top-tier supply chain to builders, remodelers, finish carpenters, and consumers alike. Our commitment to leveraging technology and our team's enthusiasm for customer service has allowed ECMD to cultivate a strategically integrated portfolio encompassing seven operational divisions: EastCoast Mouldings, Klumb Forest Products, Crown Heritage Stairs, ECMD Distribution, Arndt & Herman Building Products, Clifton Moulding Co., and Madison Lumber Company.

The Pro Sales Inside Sales Representative (ISR) plays a crucial role in selling and servicing ECMD's clientele. This position involves proactive outbound sales initiatives and addressing customer inquiries. The ISR collaborates across all ECMD functions to process customer orders, fulfill service requests, assist team members in sales support, and deliver exceptional customer service in every interaction. As an integral part of the Pro Sales team, the ISR is expected to support team members in increasing sales, nurturing customer relationships, and working cooperatively with all ECMD personnel to ensure an outstanding customer experience.

Key Responsibilities:

  • Conduct a specified number of outbound sales calls daily to promote ECMD products to both new and existing clients.
  • Effectively manage multiple tasks and responsibilities concurrently.
  • Prioritize activities to meet established objectives.
  • Communicate customer requests and orders accurately to the relevant teams.
  • Maintain precise records of all sales activities and outcomes.
  • Engage proactively in sales discussions with customers.
  • Identify customer needs through probing and offer suitable product suggestions.
  • Process customer orders accurately and efficiently.
  • Deliver seamless, loyalty-enhancing customer service during all interactions.
  • Maintain consistent communication with team members and other ECMD staff to provide updates on sales, customer requests, and service requirements.
  • Ensure timely follow-up on customer inquiries, acting with urgency to complete all tasks.
  • Stay informed about industry trends and issues impacting our business and the global supply chain.
  • Possess comprehensive product knowledge across a wide range of categories and applications.

Qualifications:

  • Comfortable in a metrics-driven environment where sales activities and results are monitored daily.
  • Ability to work full-time from the ECMD corporate office.
  • Proficient in the complete Microsoft Office suite.
  • Utilize company-provided third-party software as necessary.
  • Willingness to travel by car and air for business purposes, including potential overnight stays.

Experience:

  • Some experience in outbound or face-to-face sales is preferred.
  • Experience in managing multiple customer relationships.
  • Proven success in a fast-paced team environment where results are critical.

Benefits:

  • 10 paid holidays
  • MyTime (Paid Time Off)
  • Bereavement Leave
  • Access to medical, dental, vision, life, and disability benefits after 90 days
  • 401k plan
  • Employee Stock Ownership Plan (ESOP)


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