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Customer Service Representative

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Sacramento, California, United States Allstate Insurance - Greg Davis Agency Full time

We are seeking a highly motivated and customer-focused individual to join our team at Allstate Insurance - Greg Davis Agency as a Customer Service Representative. This is a full-time position that requires exceptional communication skills and a passion for delivering outstanding customer service.

The ideal candidate will have prior experience in the insurance industry or a related field, and possess a genuine willingness to learn and grow with our company. We offer a competitive salary, commission, and bonus opportunities, as well as a comprehensive benefits package that includes paid time off, flexible scheduling, and career growth opportunities.

Key Responsibilities:

  • Process customer policy change requests and ensure seamless transitions.
  • Provide exceptional customer service through phone calls, emails, and in-person interactions.
  • Maintain client relationships through regular follow-up calls and proactive communication.
  • Inform customers of promotions and new or upgraded products using prepared scripts.
  • Follow up with customers to ensure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Process payments and assist with customer onboarding.
  • Identify potential concerns, such as missing discounts or coverage gaps, and present solutions to customers.

Requirements:

  • Prior insurance or office experience is necessary.
  • Possess a genuine willingness to learn, be intuitive, and resourceful.
  • Possess an upbeat, positive, and enthusiastic attitude.
  • Excellent communication and interpersonal skills.
  • Ability to multi-task and work in a fast-paced environment.
  • Highly self-motivated and reliable.