Customer Service Representative

4 weeks ago


Richmond, Virginia, United States HUB International Full time
About Our Company

HUB International is a leading insurance wholesaler and managing general agency based in Richmond, VA. We specialize in providing exclusive services to retail agencies across the country, focusing on small to mid-market E&S commercial and specialty personal lines risks.

About the Position

We are seeking a highly skilled and customer-focused individual to join our commercial lines underwriting/brokerage team as a Receptionist. The ideal candidate will possess excellent communication skills and be able to work independently in a fast-paced environment.

Key Responsibilities:
  • Open and close the reception area daily, ensuring a clean and tidy environment.
  • Provide exceptional customer service to on-site visitors, including welcoming and announcing visitors to the appropriate personnel.
  • Log incoming new business submissions for underwriters in a timely manner.
  • Answer incoming telephone calls and forward them to the appropriate personnel or departments.
  • Perform backup support to other administrative areas, including loss runs and filing.
  • Handle overnight deliveries and incoming mail.
  • Maintain confidentiality in matters pertaining to management.
Requirements:
  • High school diploma required.
  • Previous experience in customer service with a successful track record.
  • Excellent written and verbal communication skills.
  • Ability to work well under pressure and meet tight deadlines.
  • Proficiency in Microsoft Suite.
  • Proactive and independent work ethic with strong problem-solving and analytical skills.
Work Location:

This position is located in Richmond, VA.

Benefits:

HUB International offers a comprehensive benefits package, including health, dental, and vision insurance, FSA, HSA, and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity, and commissions for some positions.



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