Customer Service Representative

4 weeks ago


Richmond, Virginia, United States The Commonwealth Company Full time

We are seeking a highly skilled and enthusiastic Customer Service Representative to provide exceptional service and memorable experiences to our guests at The Commonwealth Company.


Key Responsibilities:

Handle guest check-ins and check-outs efficiently and in a friendly and professional manner

Provide information about our hotel, available rooms, rates, and amenities

Assist guests and resolve guest challenges to ensure 100% guest satisfaction

Accurately conduct all cash handling and credit card processing activities

Perform any other job-related duties as assigned

Requirements:

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role

Experience with hotel reservations software

Excellent communication and organizational skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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