Smart Home Operations Manager

1 day ago


Lawrence, Kansas, United States Alarm Full time
Job Title: Smart Home Operations Manager

We are seeking a highly skilled and experienced professional to lead our Direct-to-Consumer Smart Home initiative. This role requires someone who can drive the transition from professional installation services to consumer-led installations, while developing innovative solutions for smart home products.

Key Responsibilities:
  • Lead the effort to adapt and operationalize smart home products from professional installation to consumer-led installation.
  • Develop solutions for smart home systems, including lights, locks, thermostats, home monitoring, video surveillance, and doorbell cameras.
  • Oversee sales strategies and guide customers through the installation process.
  • Create and manage content (written and video) to support product education, installation guidance, and troubleshooting.
  • Collaborate with cross-functional teams, including marketing, product development, legal, and customer support, to enhance the overall consumer experience.
  • Monitor trends and advancements in smart home technology to ensure our product offerings remain cutting-edge and customer-centric.
  • Drive customer feedback collection and use insights to improve product offerings and support materials.
  • Initial project management for the start-up phase of the new product offering, and ongoing responsibility to expand the offering by leveraging hardware and software solutions throughout the enterprise.
Qualifications:
  • Proven experience in managing consumer-focused technology products, ideally within the smart home or IoT space.
  • Strong project management skills with the ability to manage multiple tasks simultaneously.
  • Exceptional communication skills, with experience creating engaging written and video content.
  • Technical knowledge of smart home products, including installation and troubleshooting.
  • Ability to work collaboratively with cross-functional teams and adapt to changing priorities.
  • A customer-first mindset, focused on delivering excellent support and education to consumers.
Why Work for Alarm.com?

We offer a dynamic and collaborative work environment, with opportunities for professional growth and development. Our team is passionate about creating innovative solutions for smart home products, and we're seeking like-minded individuals to join us.

We value our employees' contributions and offer a comprehensive benefits package, including competitive pay, medical plan options, 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure.

Alarm.com is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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