Smart Home Product Manager

4 days ago

Lawrence, Kansas, United States Alarm Full time
Job Title: Smart Home Product Manager

We are seeking a highly skilled and experienced Smart Home Product Manager to lead our Direct-to-Consumer Smart Home initiative. This role requires someone who can drive the transition from professional installation services to consumer-led installations.

The ideal candidate will oversee every aspect of the sales process, from installation guidance to post-purchase support, while also creating written and video content to enhance the customer experience.

Key Responsibilities:
  • Lead the effort to adapt and operationalize smart home products from professional installation to consumer-led installation.
  • Develop solutions for smart home systems, including but not limited to lights, locks, thermostats, home monitoring, video surveillance, and doorbell cameras.
  • Oversee sales strategies and guide customers through the installation process.
  • Create and manage content (written and video) to support product education, installation guidance, and troubleshooting.
  • Collaborate with cross-functional teams, including marketing, product development, legal, and customer support, to enhance the overall consumer experience.
  • Monitor trends and advancements in smart home technology to ensure our product offerings remain cutting-edge and customer-centric.
  • Drive customer feedback collection and use insights to improve product offerings and support materials.
  • Initial project management for the start-up phase of the new product offering, and ongoing responsibility to expand the offering by leveraging hardware and software solutions throughout the enterprise.
  • Work closely with the marketing leader to ensure the customer experience matches the brand promises and customer expectations.
Qualifications:
  • Proven experience in managing consumer-focused technology products, ideally within the smart home or IoT space.
  • Strong project management skills with the ability to manage multiple tasks simultaneously.
  • Exceptional communication skills, with experience creating engaging written and video content.
  • Technical knowledge of smart home products, including installation and troubleshooting.
  • Ability to work collaboratively with cross-functional teams and adapt to changing priorities.
  • A customer-first mindset, focused on delivering excellent support and education to consumers.

At Alarm.com, we value our employees and offer a dynamic and collaborative work environment. We are committed to innovation and customer satisfaction, and we are seeking a talented individual to join our team.

Our company benefits include competitive pay and benefits, including subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure.

We are an Equal Opportunity Employer and welcome applications from diverse candidates.

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