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Community Operations Manager

2 months ago

Lawrence, Kansas, United States RHP Properties Full time
About RHP Properties:

RHP Properties, headquartered in Farmington Hills, Michigan, stands as the largest private owner and operator of manufactured home communities in the United States. With over 370 communities across 30 states, we are committed to expanding our reach to offer accessible and affordable housing options nationwide.

Our Commitment to Employees:

We recognize that our success is driven by the dedication and talent of our employees. We prioritize investment in our workforce through regular training, opportunities for career advancement, and engaging events that foster a sense of community.

Position Overview:

We are currently seeking a Community Manager for our Easy Living community located in Lawrence, KS. This role is essential for overseeing the daily operations, administration, and personnel management of the manufactured home community, ensuring efficiency, professionalism, and profitability.

Key Responsibilities:
  • Oversee daily collection and deposit of all rental payments and fees.
  • Address delinquent rents and manage eviction processes in compliance with state laws.
  • Recruit, train, and lead onsite staff to meet operational deadlines while maintaining proper documentation for disciplinary actions.
  • Exhibit leadership through effective communication and professional demeanor, adhering to company policies.
  • Conduct regular inspections of community grounds and homes to ensure a well-maintained environment.
  • Delegate tasks to maintenance staff using the Maintenance Work Order system.
  • Manage lead information and guest interactions through the Lead Tracker System.
  • Process and approve invoices promptly, maintaining accurate financial records.
  • Maintain employee files and timesheets to ensure accurate compensation and benefits administration.
  • Analyze reports regularly to identify and rectify discrepancies.
  • Handle emergencies and mechanical issues, ensuring timely reporting and documentation.
  • Oversee the refurbishment of community-owned homes.
  • Implement safety measures to maintain a secure living and working environment.
  • Build strong relationships with residents and address their needs effectively.
  • Coordinate marketing and promotional activities for homes as directed.
  • Perform additional duties as required.

Qualifications:
  • 2-3 years of experience in property management with demonstrated leadership capabilities.
  • Excellent customer service, communication, and organizational skills.
  • Detail-oriented with strong multitasking and problem-solving abilities.
  • Proficient in MS Office, particularly Excel and Outlook; experience with MRI is a plus.
  • Flexibility to work evenings and weekends as needed.
  • Proven ability to lead and collaborate in a dynamic environment.
  • Valid driver's license is required.
  • High School diploma or GED is mandatory.

Compensation and Benefits:
This full-time position offers competitive compensation and commission opportunities. Benefits include medical, dental, and vision insurance, paid time off, life insurance, and a 401K plan.

Work Schedule:
  • 8-hour shifts
  • On-call availability