Implementation Manager

4 days ago

Richmond, California, United States Exiger Full time

Job Summary:

The Implementation Manager will be responsible for working closely with clients, project teams, and internal stakeholders to define implementation strategies, manage project timelines, and deliver results that exceed client expectations.

This position will effectively establish, maintain, build, and manage client relationships at all levels to ensure Exiger's core product offerings are deployed successfully per contractual requirements.

The individual will lead client interactions from contract signature until implementation completion. The ideal candidate must have excellent project management skills, be client and solution-focused, with the understanding that the client's best interests are served through seamless delivery.

Key Responsibilities:

  • Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions.
  • Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
  • Drive internal process-focused initiatives ensuring consistent standards are adopted across the practice.
  • Provide comprehensive training and support to clients to ensure effective adoption and use of Exiger's products.
  • Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally.
  • Maintain a thorough knowledge of Exiger's Core products, services, and strategic services.
  • Ad-hoc and other projects and responsibilities may be added at the manager's discretion.
  • Work closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer success.

Requirements:

  • Minimum 1-5 years of experience in project management and implementations.
  • Experience with compliance, supply chain risk management, third-party risk management, or due diligence.
  • Consulting experience is a plus.
  • Bachelor's Degree in a relevant field.
  • Must be a US citizen.
  • Have the ability to analyze, manipulate large data sets (i.e., Excel, Access, SQL, or VBA).
  • Have the ability to perform data auditing and validation.
  • To be proficient in Microsoft Office Suite.
  • Familiarity with Project Management methodologies.
  • Have the ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities.

About Exiger:

Exiger is revolutionizing the way corporations, government agencies, and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions.

In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving.

Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party, and supply chain risk.

Exiger has won 30+ AI, RegTech, and Supply Chain partner awards.

Exiger's core values are courage, excellence, expertise, innovation, integrity, teamwork, and trust.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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