Alumni Success Coach

1 week ago

Rochester, New York, United States Uncommon Schools Full time
Job Title: Alumni Success Coach

Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff across our network identifying as a person of color. Uncommon currently manages 53 schools serving more than 20,000 students in five cities: Boston, Camden, New York City, Newark and Rochester. We are proud that Uncommon graduates persist in and graduate from college at five times the rate of their peers nationally. We achieve this by offering strong academic, co-curricular, and social-emotional learning that prepares students for success in college and beyond.

Job Summary

The Alumni Success Coach will support our high school graduates in achieving their post-secondary goals. This role is part of two teams: the high school team and the regional office team. During the non-travel season, the ASC will report to their respective high school and regional office. During the travel season, the ASC will spend most of their time traveling to colleges for students in their assigned caseload up to a 9-week duration each semester.

Key Responsibilities
  • Building and Maintaining Relationships
    • Serve as the primary liaison between Uncommon, its alumni, and college administrators
    • Develop a personal, professional relationship with each alumnus within their caseload consisting of 300+ alumni throughout the school year
    • Formally liaise between the high school Director of College Completion (DoCC), principal, special education (SPED) coordinators to ensure students succeed
    • Collaborate with college counseling team to ensure successful handoff of current high school students to alumni community
    • Leverage other Alumni Support Team members throughout the school year
    • Research and meet key administrators (e.g. deans, admissions counselors, financial aid officers, special program directors, EOP officials, R.A.s, professors, etc.) on assigned campuses who will remove barriers to persistence for Uncommon alumni
    • Be available to students during the evening and weekends to support with any issues that may arise
    • Plan winter and spring alumni events to foster continued community; send care packages
  • Counseling and Programming
    • Advising students on academic issues including choosing a major, building relationships with professors, study habits, time management, etc.
    • Making individualized academic plans with each student reflecting on strengths and weaknesses and setting appropriate goals to push student's growth
    • Helping students take full advantage of their post-collegiate experience; meeting each student where they are and then pushing them to work towards next steps in his/her personal progress
    • Helping connect students to resources on campus including study abroad opportunities, academic help centers, writing centers, advisement offices, mental health offices, etc.
    • Assisting with re-enrollment and transfer processes
    • Pushing into College Seminar; leading high school-based family workshop introducing the Alumni Support Program
  • Communication and Outreach
    • Leveraging all forms of communication to connect with 100% of their caseload including in-person meetings, Zoom meetings, e-mail, phone calls, text messages, social media, etc.
    • Collaborating with parents/families of alumni to support alumni with enrollment, financial or other concerns, when necessary
    • Providing alumni updates to school leaders and appropriate staff when requests are made
  • Caseload Management
    • Maintaining an up-to-date record of each interaction, obstacles, and academic progress in the alumni database
    • Managing and reporting accurate post-secondary data of caseload to direct manager and assigned school team
    • Continually assessing the potential that alumni will complete college based on their academic, financial, socio-emotional and personal well-being; prioritize support for students at the greatest risk of stopping out of college
    • Using data to inform and manage their caseload priorities
    • Ensuring accurate contact information is maintained in database
    • Sending routine emails/text messages to all alumni with study tips, words of encouragement, opportunities and other relevant messages
    • Contributing to network-wide alumni communication (e.g., alumni website and newsletter)
  • Administrative Duties
    • Making travel arrangements and submitting all receipts for eligible travel reimbursements/reconciliations
    • Social media maintenance
    • Check-ins with their manager, high school principal, and Director of College Counseling (DoCC)

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