Customer Service Representative

6 days ago


Belmar, New Jersey, United States Trinity Solar Full time
Job Title: Customer Service Representative

Trinity Solar is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences from project inception to completion.

Key Responsibilities:
  • Develop strong positive working relationships with customers and colleagues.
  • Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.
  • Utilize organizational and time management skills to prioritize and adjust daily tasks.
  • Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.
Requirements:
  • Strong communication skills including the use of a call management system as well as text messaging and email.
  • Ability to mitigate customer concerns while arriving at the best positive outcome.
  • Proficiency with Microsoft Office, Adobe PDF, Document Management.
What We Offer:
  • Competitive compensation.
  • Comprehensive healthcare benefits.
  • Paid training.
  • A generous PTO program.
  • 401k plan supported by a company match.
  • Work-life balance.
  • Long term stability in a fast-growing industry.
  • The satisfaction of knowing they are working for an organization leading the way in clean energy initiatives.


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