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Patient Service Coordinator
2 months ago
Bon Secours is seeking a highly skilled Patient Service Representative to join our team at Bon Secours Hematology & Oncology. As a key member of our patient services team, you will be responsible for providing exceptional patient care and administrative support to our patients and their families.
Key Responsibilities- Provide strong communication and customer service skills to greet patients and the community in a respectful manner
- Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
- Answer internal and external calls in a friendly and helpful manner
- Troubleshoot and resolve problems promptly
- Ensure patient flow is maintained and inform Supervisor of any department and patient issues immediately
- Coordinate and prioritize bed placement needs to ensure prompt and appropriate placement of patients
- High School Degree or GED
- Prior experience in the healthcare field or a related area is preferred but not required
- Knowledge of medical terminology preferred but not required
- Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required
- Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
- Engage with staff and patients in a professional manner
- Basic math skills
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
