Night Shift Supervisor

6 days ago


Nashville, Tennessee, United States Arbor Lodging Management Full time

**Job Summary**

We are seeking a highly skilled and detail-oriented individual to join our team as a Hotel Night Auditor at Arbor Lodging Management. As a key member of our front desk operations team, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional customer service to our guests.

**Key Responsibilities:**

  • Conduct daily audits of front office accounting records to ensure accuracy and completeness.
  • Prepare and summarize financial reports for management, including cash, check, and credit card activities.
  • Track room revenue, occupancy percentages, and other key performance indicators.
  • Process guest charges, vouchers, and credit card transactions.
  • Verify that all transactions are supported by documentary evidence and signatures.
  • Monitor and maintain the current status of coupon, discount, and promotional programs.
  • Ability to function as a front desk agent to perform check-ins and check-outs, as well as wake-up calls.
  • Summarize results of operations for management and prepare end-of-day procedures.
  • Balance daily charges and make corrections as necessary.
  • Run end-of-day processes in designated location systems.
  • Respond to guest needs, special requests, and complaints, and alert management as needed.
  • Perform nightly balancing of in-room video and long-distance telephone services.

**Requirements:**

  • High school graduate or equivalent.
  • Minimum one (1) year of hotel front desk experience.
  • Experience handling cash, accounting procedures, and general administrative tasks.
  • Excellent customer service skills.
  • Ability to lift 50 lbs and sit, stand, or walk for extended periods of time.

**Benefits:**

  • Competitive salaries.
  • Annual review with increase potential.
  • 401k program with company match.
  • Additional benefits may be available.

**About Arbor Lodging Management:**

We are a company that values integrity, kindness, and accountability. We strive to create a culture that promotes growth, development, and progression within our properties. Our five guiding principles are:

  • **Do the Right Thing** - Operate and act with integrity in all you do.
  • **Lead with Heart** - Be kind, passionate, and hospitable.
  • **Be Accountable** - Take ownership and deliver results.
  • **Aim Higher** - Go above and beyond to exceed expectations and pursue thoughtful change.
  • **Celebrate Differences** - Embrace diversity, respect individual opinions, and ideas.


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