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Shift Supervisor
2 months ago
GF Enterprise LLC is seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for ensuring the smooth operation of our restaurant during your shift, providing exceptional customer service, and leading a team of employees to achieve our goals.
Key Responsibilities- Customer Satisfaction
- Execute the Manager-In-Charge Success Routine and ensure responsibilities under People, Customers, and Service are completed.
- Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
- Ensure that all employees present a neat, clean appearance and wear company uniform.
- Personally demonstrate that customer needs are the highest priority.
- Ensure food safety, quality, and accuracy of orders.
- Resolve customer complaints quickly while maintaining positive customer relations.
- Greets customers with a smile, is polite, and pleasant when speaking with customers.
- Works with urgency.
- Works with management and fellow employees.
- Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand.
- Demonstrates a positive and enthusiastic attitude with co-workers.
- Attendance
- Understands posted work schedule and reports to work as scheduled, on time, in uniform, and ready to begin tasks. Provides appropriate notice when unable to be at work.
- Understands and uses approved time-keeping system, including accurately recording all hours worked.
- Initiative and Energy
- Takes action without being told, goes beyond what is simply required, and maintains a high activity level.
- Developing People
- Provide regular feedback to the RGM on the performance of Team Members.
- Provide ongoing constructive and complimentary feedback to Team Members.
- Actively participates in the training of Team Members.
- Handle conflicts constructively and works with RGM to achieve resolution.
- Act Like an Owner
- Assist Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor.
- Oversee proper product preparation, rotation, portioning, cooking, and holding times.
- Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
- Perform other duties as required by manager.
- Strong preference for internal promotion from Hourly Champion position.
- Must be at least 18 years old.
- Must pass background check criteria and drug test.
- Must have reliable transportation.
- Able to do basic business math.
- Able to stock shelves and coolers.
- Able to oversee and manage subordinate employees and provide direction.
- Able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin.
- Able to clean the parking lot and grounds surrounding the restaurant.
- Able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.