Banking Customer Support Specialist

3 weeks ago


Sioux Falls, South Dakota, United States Northwest Bank Full time

Job Description: Banking Customer Support Specialist

Salary: $48,000 - $65,000 per year

Overview

This role involves handling customer inquiries, resolving issues, and promoting banking products and services in a professional manner.

Main Responsibilities
  1. Customer Interaction: Respond to customer inquiries and resolve issues in a timely and professional manner.
  2. Product Knowledge: Develop a working knowledge of banking products and services to effectively communicate with customers.
  3. Process Adherence: Ensure adherence to established processes and procedures when processing customer transactions.
  4. Team Support: Collaborate with colleagues to provide excellent customer service and support.
Qualifications
  • An associate's degree or higher is preferred, along with two years of experience in customer-facing roles.
  • Candidates must possess excellent communication and problem-solving skills.
  • A valid driver's license and flexibility to work varying shifts are required.


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