Customer Service Specialist
6 days ago
The Goal Family of Companies is seeking highly motivated Customer Service Specialists to join our team in Sioux Falls, SD. As a valued member of our organization, you will play a critical role in delivering exceptional service to our clients.
We are offering a competitive salary range of $18-$22 per hour, plus up to $500/month bonus for experienced professionals. Our comprehensive benefits package includes 14 paid holidays, three weeks' vacation accrual, and a 401(k) plan with company match.
Your primary responsibilities will include answering inbound calls, making outbound calls, responding to emails, and performing administrative tasks. You will be expected to possess excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.
About Us
The Goal Family of Companies is an innovative consumer loan servicing and asset management company providing comprehensive solutions driven by technology, analytics, and industry expertise. We serve a variety of clients, including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.
We pride ourselves on our mission, values, culture, and service to our community. Our company has been named 'Best Places to Work' by the San Diego Business Journal since 2015.
What We Offer
* Competitive salary range: $18-$22/hour
* Up to $500/month bonus for experienced professionals
* Comprehensive benefits package
* Three weeks' vacation accrual
* 401(k) plan with company match
* 14 paid holidays
Requirements
* 2+ years call center customer service or retail customer service experience
* Proficiency in Microsoft Outlook, Word, and Excel
* Workflow management experience
* Ability to follow documented Best Practices and Standard Operating Procedures
* Excellent communication and problem-solving skills
* Ability to prioritize, be organized, and manage time effectively
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