Technical Coordinator

1 month ago

San Antonio, Texas, United States Kforce Technology Staffing Full time
Job Summary

We are seeking a skilled Technical Coordinator to support our Business Relationship Managers in cultivating a positive and productive relationship with our customers. The ideal candidate will have experience in a similar role and possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed.

Key Responsibilities
  • Take ownership of IT service delivery issues and manage complex operational challenges in a diverse customer environment with a wide variety of needs.
  • Interact with department staff from end users to executives to anticipate and respond to needs, with a focus on efficiency and customer service.
  • Provide consistent world-class service to customers, expertly handling escalations while maintaining an overall view service delivery and follow-up requirements.
  • Provide primary operational support and coordination to the department on behalf of the Business Relationship Manager.
  • Support Business Relationship Managers in tracking and documenting stakeholder satisfaction, services consumed and service level reporting.
  • Conduct analysis on Incident trends, and coordinate development of remediation plans with appropriate teams.
  • Promote business understanding of IT process, roles and procedures to support desired outcomes.
  • Work with the Business Relationship Manager and other ITSD stakeholders to continuously improve service delivery and communications with customer, identifying and mitigating problems and conflicts.
  • Lead and may champion change management activities, working with Change Management and other IT teams to communicate impacts, risks, and benefits.
  • Coordinate and support department software issues, training and installation.
  • Interface with IT Facilities to monitor IT move related activity and assist where needed.
  • Support lifecycle management - PC Replacement and Mobile Life Cycle Replacement, software assets.
  • Serve as a point of contact for access provisioning questions for the department and manages account data.
Requirements
  • To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed.
  • Relevant education and/or training will be considered a plus.
Benefits

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Equal Opportunity Employer

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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