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Field Service Technician

2 months ago

Seattle, Washington, United States Fujifilm Corporation Full time

Job Summary

We are seeking a highly skilled Field Service Technician to join our team at Fujifilm Corporation. As a Field Service Technician, you will be responsible for providing on-site technical assistance in the installation, repair, and maintenance of toner production equipment.

Key Responsibilities

  • Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
  • Analyze and evaluate equipment performance
  • Install and remove equipment and systems as required
  • Manage and perform preventative maintenance on trained equipment
  • Work closely with and develop strong business relationships with customers and client personnel
  • Complete all required reporting procedures related to the maintenance and repair of the equipment
  • Account for all time and activity by recording information through the proper tracking system
  • Monitor and manage the return of all parts
  • Attend training classes and develop necessary knowledge and skills to service GSD supported equipment
  • Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager

Requirements

  • 0-2 years of field service experience with industry-related product lines
  • High School diploma or GED equivalent
  • Working knowledge of electronics or 2+ years field territory assigned experience
  • Computer skills with emphasis on operating systems and hardware
  • Outstanding customer service
  • Possess necessary skills/attributes to include excellent communication skills (both verbal and written)
  • Working knowledge of Microsoft applications
  • Requires a valid state driver's license (Real ID compliant), and passport
  • Must be able to do extensive traveling

Preferred Qualifications

  • Bachelor's Degree or equivalent experience and training
  • Outstanding communication, interpersonal, and leadership skills
  • Excellent organizational and time management skills
  • Ability to work with cross-functional teams
  • Strong analytical and research capabilities to evaluate opportunities and challenges

Fujifilm Corporation is an Equal Opportunity Employer