Retail Operations Leader

2 weeks ago


O'Fallon, Missouri, United States Ross Dress for Less Full time

About Ross Dress for Less

At Ross, we're passionate about offering incredible value to our customers. As the nation's leading off-price retailer, we provide a treasure hunt experience with high-quality merchandise at deeply discounted prices. Our commitment to affordability and style has made us a beloved destination for shoppers across the country.

Your Role as a Retail Operations Leader

As a Retail Operations Leader, you'll play a vital role in driving success at our stores. You'll be responsible for overseeing all aspects of store operations, ensuring a seamless and enjoyable experience for both customers and associates.

Key Responsibilities:

  • Team Leadership & Development: Motivate, coach, and develop your team to deliver exceptional customer service and achieve operational excellence.
  • Merchandise Management: Ensure efficient processing, organization, and presentation of merchandise according to company standards. Drive sales by maximizing product visibility and promoting key items.
  • Customer Experience: Create a welcoming and positive shopping environment for our customers. Resolve customer inquiries promptly and effectively, exceeding expectations whenever possible.
  • Operational Efficiency: Oversee daily store operations, including opening and closing procedures, cash handling, inventory management, and loss prevention initiatives.
  • Compliance & Standards: Adhere to all company policies, procedures, and safety regulations. Maintain a clean, organized, and visually appealing store environment.

Qualifications:

  • Proven experience in retail management, with a strong track record of success in driving sales and exceeding customer expectations.
  • Exceptional leadership skills, with the ability to motivate, inspire, and develop high-performing teams.
  • Strong communication, interpersonal, and problem-solving abilities.
  • Proficiency in inventory management, cash handling, and loss prevention procedures.
  • Commitment to providing exceptional customer service and creating a positive shopping experience.


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