Retail Operations Leader
2 weeks ago
About Ross Dress for Less
At Ross, we're passionate about offering incredible value to our customers. As the nation's leading off-price retailer, we provide a treasure hunt experience with high-quality merchandise at deeply discounted prices. Our commitment to affordability and style has made us a beloved destination for shoppers across the country.
Your Role as a Retail Operations Leader
As a Retail Operations Leader, you'll play a vital role in driving success at our stores. You'll be responsible for overseeing all aspects of store operations, ensuring a seamless and enjoyable experience for both customers and associates.
Key Responsibilities:
- Team Leadership & Development: Motivate, coach, and develop your team to deliver exceptional customer service and achieve operational excellence.
- Merchandise Management: Ensure efficient processing, organization, and presentation of merchandise according to company standards. Drive sales by maximizing product visibility and promoting key items.
- Customer Experience: Create a welcoming and positive shopping environment for our customers. Resolve customer inquiries promptly and effectively, exceeding expectations whenever possible.
- Operational Efficiency: Oversee daily store operations, including opening and closing procedures, cash handling, inventory management, and loss prevention initiatives.
- Compliance & Standards: Adhere to all company policies, procedures, and safety regulations. Maintain a clean, organized, and visually appealing store environment.
Qualifications:
- Proven experience in retail management, with a strong track record of success in driving sales and exceeding customer expectations.
- Exceptional leadership skills, with the ability to motivate, inspire, and develop high-performing teams.
- Strong communication, interpersonal, and problem-solving abilities.
- Proficiency in inventory management, cash handling, and loss prevention procedures.
- Commitment to providing exceptional customer service and creating a positive shopping experience.
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