Café Experience Leader

6 days ago


Los Angeles, California, United States Capital One Full time
About the Role

We're seeking a highly motivated and experienced Café Coach to lead our team and deliver exceptional customer experiences at our Capital One Café in Santa Monica, California.

Key Responsibilities
  • Lead a team of Café Ambassadors to provide legendary customer experiences
  • Develop and implement strategies to drive customer engagement and loyalty
  • Collaborate with local organizations and vendors to generate new business opportunities
  • Mentor and guide Café Ambassadors in their professional development and team performance
  • Ensure a welcoming and inclusive environment for customers and visitors
Requirements
  • 2+ years of customer-facing experience in retail, financial services, or a related field
  • 1+ year of people management experience or 2+ years of retail bank experience
  • High school diploma, GED, or equivalent certification
Preferred Qualifications
  • 3+ years of customer-facing experience in retail, financial services, or a related field
  • 2+ years of people management experience
  • Bachelor's degree
What We Offer

Capital One offers a comprehensive benefits package, including health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Equal Employment Opportunity

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.



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