Customer Service Agent
2 months ago
Position Overview:
The role involves delivering exceptional service to clients by managing all incoming calls related to individual and corporate tax obligations, compliance issues, and general inquiries. Success in this position requires a commitment to integrity and a proactive approach to customer service.
Key Responsibilities:
- Handling incoming calls in a dynamic environment.
- Addressing Tier 1 inquiries and issues.
- Reviewing and updating taxpayer accounts.
- Verifying and collecting essential information.
- Informing clients about online resources and current tax regulations.
- Processing requests for payment arrangements.
- Engaging in team-building activities.
- Achieving performance targets.
Qualifications:
Candidates should have a minimum of one year of consecutive experience in a high-volume call center environment. Experience in national call centers within sectors such as finance, insurance, or telecommunications (excluding technical support) is preferred.
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