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Service Agent

2 months ago


Phoenix, Arizona, United States DPDHL Full time
Job Title: Service Agent

At DPDHL, we're committed to providing exceptional service to our customers. As a Service Agent, you'll play a critical role in ensuring the smooth operation of our service centers.

Key Responsibilities:
  • Provide exceptional customer service, sales, and operational support to our service centers
  • Answer phone calls and greet visitors in a professional manner
  • Resolve billing issues and provide feedback to customers
  • Research and resolve shipment tracking requests
  • Communicate with sales and service teams to resolve customer issues
  • Assist with operational procedures, including sorting, loading/unloading, and shipment processing
  • Dispatch pick-up and delivery information in a timely and efficient manner
  • May process import/export documentation and assist with customs clearance
Requirements:
  • High school degree or equivalent required
  • Previous experience in customer service or a related field
  • Strong communication skills (oral and written)
  • Proficient in Microsoft Office products (Outlook, Excel, Word)
  • Must pass FAA, TSA, and CBP background and security checks
Benefits:
  • Competitive pay
  • Bonus/incentive programs
  • Retirement savings (401K with company match)
  • Medical, dental, vision, and well-being programs
  • Tuition reimbursement
  • Generous paid time off (starting at 4 weeks)
  • Paid leave
  • Employee discount program
  • Employee assistance and work-life program

DPDHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.