Customer Service Representative

5 days ago


Phoenix, Arizona, United States Gunther Perdomo - State Farm Agent Full time
Job OverviewAs a Customer Relations Representative with Gunther Perdomo - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, collaborating with our agency team, and anticipating the needs of our community members.

We are seeking a dedicated and empathetic team member who is committed to providing outstanding customer service. If you are a motivated and sales-focused individual, we encourage you to apply. We offer internal growth opportunities for driven candidates who are eager to advance their careers.

Key Responsibilities
  • Establish and maintain strong customer relationships through regular follow-ups and communication.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate clients about insurance options and promote the development of our business.
Requirements
  • Dedication to delivering exceptional customer service.
  • Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and collaborate with our agency team.
  • Proactive problem-solving skills to ensure seamless customer experiences.
Benefits
  • Competitive hourly pay plus commission/bonus opportunities.
  • Potential for career advancement within our agency.
  • Paid time off (vacation and personal/sick days).
  • Comprehensive health benefits.
  • Valuable career-building experience.


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