Storage Facility Manager

7 days ago

Lexington Park, United States Store Here Self Storage Full time
Job Description

**Job Summary**

We are seeking a highly motivated and customer-focused Facility Operations Manager to join our team at Store Here Self Storage. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our storage facilities.

Key Responsibilities:

  • Assist customers by phone and in-person by helping them understand their storage needs, renting units to new customers, processing payments from current tenants, answering questions and solving problems.
  • Participate in the promotion and accurate tracking of marketing programs and outside tracking services, such as telephone support centers, as prescribed by the Employer.
  • Process and initiate collection services and process delinquent accounts in accordance with policy and federal and state law.
  • Keep empty storage spaces clean and ready to rent.
  • Perform light maintenance and upkeep of the facility, including grounds keeping.
  • Complete rental agreements, receipts, insurance addendums, and any other documents required for the transaction and/or reporting.
  • Collection of all rent, fees, and other monies owed to the business.
  • Maintain tenant files utilizing a computer system as provided; Prepare and mail weekly, monthly, and other requested reports.
  • Send required tenant legal notices.
  • Make courtesy and collection calls, collect past-due rent, and document these calls in the tenant files.

Requirements:

  • Previous experience in customer service or retail sales required.
  • Proficient telephone skills are critical.
  • Candidate must be able to work weekends.
  • Apartment, hotel, or storage experience helpful but not necessary.
  • Strong computer skills a plus.
  • Pre-employment background check will be conducted.
  • Must have a valid Driver License.

Benefits:

  • Medical
  • Dental
  • Vision

We offer a competitive compensation package and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit a cover letter and current resume for consideration.

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