Product Specialist

1 week ago

Akron, Ohio, United States Whole Foods Market Full time
Job Description

At Whole Foods Market, we are seeking a highly motivated and customer-focused Product Specialist to join our team. As a Product Specialist, you will be responsible for providing exceptional customer service and ensuring that our customers have an outstanding shopping experience.

Responsibilities
  • Provide exceptional customer service and address customer needs in a timely and effective manner.
  • Be cross-trained and work in multiple areas throughout the store, which may include cashiering.
  • Process customer purchases, returns, and credits.
  • Ensure that all shelves and displays are properly stocked and front-facing.
  • Rotate products and remove out-of-date products.
  • Maintain and support proper (Electronic Shelf Label) signage throughout the store.
  • Be aware of new products and their placement.
  • Ensure the highest retail standards are being met.
  • Follow all 365 Standard Operating Procedures (SOPs).
  • Participate in fiscal period and quarter-end inventories.
  • Communicate all pertinent information to leadership.
Requirements
  • Basic computer skills.
  • Proactive problem-solver with excellent follow-through and listening skills.
  • Clear and effective communication style, both written and verbal.
  • Thorough knowledge of products throughout the store or the ability to learn them quickly.
  • Ability to follow instructions and procedures.
  • Skilled in working in a fast-paced, evolving environment with a strong ability to effectively prioritize, multi-task, and complete tasks in a thorough and timely manner.
  • Ability to build and maintain positive relationships with individuals in positions throughout various levels of the business.
  • Supports the 365 culture and is an example of Whole Foods Market's Core Values.
  • Demonstrates responsibility and accountability in recognizing and accomplishing all tasks where there is a direct job responsibility.
  • Proven experience meeting all customer service expectations and standards when interacting with customers, vendors, and fellow Team Members.

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