Front Desk Representative

3 days ago


ChampssurYonne, Bourgogne-Franche-Comté, United States SpringHill Suites Henderson Full time
Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at SpringHill Suites Henderson. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.

Key Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Process payments and handle cash and credit transactions.
  • Maintain a clean and organized front desk area, including the lobby and surrounding areas.
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or customer service role is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask and work in a fast-paced environment.
  • Basic math skills and accuracy with handling cash and credit transactions.
What We Offer:
  • A competitive hourly rate, with opportunities for advancement and professional growth.
  • A dynamic and supportive work environment, with a focus on teamwork and guest satisfaction.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and employee assistance programs.


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