Floor Operations Manager

5 days ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Fine Entertainment Management Full time
Job Title: Floor Supervisor

At Fine Entertainment Management, we are seeking a highly skilled and experienced Floor Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our venue, providing exceptional customer service, and leading our front-of-house staff to deliver an outstanding guest experience.

Key Responsibilities:
  • Implement and maintain high standards of customer service, ensuring that every guest feels welcome and valued.
  • Lead and motivate our front-of-house team to deliver exceptional service, ensuring that all staff are aware of their roles and responsibilities.
  • Monitor and maintain a clean and organized work environment, adhering to all health and safety guidelines.
  • Communicate effectively with our operations team, ensuring that all staff are aware of any issues or concerns.
  • Assist with the setup and execution of large events, ensuring that all staff are aware of their roles and responsibilities.
Requirements:
  • Previous experience as a front-of-house employee in a supervisory role is preferred.
  • Excellent customer service and communication skills are essential.
  • Ability to motivate and identify problems in service issues in a professional manner.
  • Valid Health Card and issued by the Southern Nevada Health District.
  • Valid Alcohol Awareness Card (TAM, ACT, or other qualifying card).
  • Valid Non-Gaming card issued by the LVMPD (Sheriff's Card).
  • Basic math and problem-solving skills.
  • Ability to reach, stoop, bend, lift, and clean during various activities throughout shift.
  • Fluent communication in English.


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