Homeowner Relations Specialist

4 weeks ago


Ashburn, Virginia, United States Van Metre Companies Full time

We are seeking a skilled Assistant Warranty Manager within the New Homes Division to assist the Warranty Manager in delivering a world-class customer experience to homeowners. As a key member of the Van Metre team, you will be responsible for ensuring that all warranty-related needs of assigned communities are met, developing positive relationships with homeowners, and providing reliable services that empower them to maintain a healthy home.

The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a positive attitude. The role involves serving as a point of contact for homeowner communications, providing detailed documentation of warranty items, efforts, and resolutions, and utilizing mobile devices and software to track and document team activities.

We offer a competitive salary range of $62,000-68,000 annually, commensurate with experience, education, training, and skills. Our comprehensive benefits package includes paid time off, retirement planning, wellness programs, and work/life balance initiatives.

Key Responsibilities:

  • Ensure that all warranty-related needs of assigned communities are met.
  • Develop positive relationships with homeowners.
  • Provide reliable services that empower homeowners to maintain a healthy home.


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