Residential Warranty Program Coordinator

2 weeks ago


Ashburn, Virginia, United States Van Metre Companies Full time

Van Metre Companies is seeking a Residential Warranty Program Coordinator to join our team. In this role, you will be responsible for managing the day-to-day activities of Van Metre's new home warranty program within assigned communities. You will ensure that our customers receive prompt and effective service, and that our warranty program is delivered in accordance with company standards.

Responsibilities:
  • Manage day-to-day warranty activities within assigned communities, ensuring an excellent customer experience.
  • Serve as the ultimate point of contact for homeowner communications and escalations, providing timely and effective responses.
  • Evaluate warranty item concerns, identify root causes, and determine if warranty coverage applies.
Requirements:
  • Bachelor's degree and 2 years' experience in construction-related field or 5 years' experience in construction-related field.
  • Experience in new home warranty preferred.
  • Excellent customer service skills, including conflict resolution and strong oral and written communication abilities.
Benefits:
  • Estimated annual salary: $72,000-$80,000.
  • Paid Time Off: 11 paid holidays; 10 vacation days; 10 sick days; Two Volunteer Days off; Two Personal Days; Winter Break; Day off for Annual Physical; Day off for your Birthday.
  • Retirement Planning: Company Matched 401(k) Retirement Savings Plan.
  • Wellness: Annual Wellness Reimbursement of up to $900.


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