Project Manager

3 hours ago

Saint Albans, Vermont, United States NextGen Healthcare Full time
Job Title: Manager, PS

Job Summary:

The Manager, Professional Services is a key role in our organization, responsible for delivering solutions to clients using best practices that meet the healthcare industry's needs. This position requires a strong understanding of project management, leadership, and collaboration.

Key Responsibilities:

  • Develop project plans, timelines, and budgets to ensure timely and successful project delivery.
  • Collaborate effectively with team members, stakeholders, and clients to ensure a seamless transition from opportunity identification to project delivery.
  • Oversee the contractual agreement process, including Statement of Work (SOW).
  • Conduct thorough analysis of business processes and requirements.
  • Collect feedback and document lessons learned from completed engagements for continuous improvement.
  • Collaborate with Sales as needed to assist with project estimates and customer inquiries.
  • Provide management, coaching, and leadership to the team.
  • Travel up to 25%.
  • Perform other duties that support the overall objective of the position.

Requirements:

  • Bachelor's degree in Business, Information Technology, or a related field.
  • Or, any combination of education and experience which would provide the required qualifications for the position.
  • 7+ years project management/program implementation professional services, project management, or a customer-facing role.
  • Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, systems troubleshooting.
  • NextGen NCP Certification in EHR or EPM and DM within 6 months of hire.
  • Maintain and renew certification.

Preferred Qualifications:

  • Strong understanding of the professional services landscape, including both internal and partner-provided services.
  • Implementation strategies and activities that promote long-term customer loyalty.
  • In-depth knowledge of the healthcare industry, including at least: Revenue Cycle Management, Clinical/Patient Care Operations, Best Practices Processes and Workflows, Analytics and HITECH and MACRA legislation and related programs and regulations.
  • Change leadership techniques and organizational governance structures.

About NextGen Healthcare:

We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees.

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