Customer Service Specialist
6 days ago
We are a global digital business services company that delivers innovative solutions to help businesses streamline their operations and improve customer experiences.
Our team is passionate about providing exceptional service and support to our clients, and we're looking for talented individuals to join our team as Sales Representatives.
Job SummaryWe are seeking a Sales Representative to join our team in El Paso, Texas. As a Sales Representative, you will be responsible for fielding customer inquiries, resolving issues, and providing exceptional customer service.
Key Responsibilities- Field customer inquiries and resolve issues in a timely and professional manner
- Connect with customers via phone, email, or chat to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues that may arise
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call-related information for auditing and reporting purposes
- Provide feedback on call issues
- Meet sales objectives as defined
- 6 months of customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- 6 months of call center experience, preferred
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- 6 months of sales experience minimum
- Able to work independently
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
- Superior negotiating skills
We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.
We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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