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Customer Service
5 months ago
Sparrow Company, an executive search and staffing firm, has an immediate opening for a Customer Service Specialist. This is a temporary to hire opportunity. THIS IS NOT A RETAIL OR CALL CENTER OPPORTUNITY. MANUFACTURING EXPERIENCE IS REQUIRED.
Customer Service Specialist
- 2-3 years of experience in automotive, placing parts orders and releases
- Received, analyze, and process customers' orders as per mfg locations logistics processes.
- Negotiate with customers for big increases / decreases.
- Analyze customer releases to determine orders to be placed.
- Ensures exact delivery and excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
- First point of customer contact for general inquiries such as inventory, scheduling, shipping, calendar schedules, shortages, promise dates, etc.
- Build and maintain a good business relationship with clients by providing prompt and accurate service conducive to promote customer loyalty and satisfaction.
- Responds to and provide solutions for customers' complaints through the creation of 8D or customer-specific corrective action reports.
- Responsible for data integrity of reports submitted and data entered within the customer-specific programs.
- Continuously follow up in order to achieve 100% on-time delivery performance and customer satisfaction.
- Review, process, and distribute customer orders, inventory reports by FIFO, QA requests, customer labels, and shipment schedules.
- Initiate and direct meetings to support the supply chain order to plan for future customer orders and/or eliminate current shortages and past due orders as well as eliminate obsolescence.
- Attention to detail.
- Oracle experience preferred.
$15 to $17 per hour
