Customer Success Manager

4 weeks ago


Cleveland, Ohio, United States CHAMP Titles Full time

Client Success Manager

At CHAMP Titles, we're looking for a skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for understanding client goals and outcomes through ongoing data collection and feedback analysis. You will turn this data into onboarding, retention, and expansion strategies and provide the voice of the customer input to aid in refining the product roadmap.

Key Responsibilities:

  • Collaborate with new business development team to effectively onboard and implement new client relationships
  • Develop and maintain strong relationships with assigned clients, acting as their trusted advisor and advocate
  • Clearly define client goals and expected outcomes by collaborating with key stakeholders
  • Manage and relay client feedback to product team for continuous product improvements
  • Identify and foster growth opportunities to expand your book of business
  • Lead regular check ins and business reviews with assigned clients to drive progress and demonstrate ROI
  • Collaborate with new business development team to support renewals and expansions
  • Provide recommendations for improving department processes and strategies

Requirements:

  • 3+ years of client success or account/relationship management experience
  • Proven track record of working in a client-facing role
  • Prefer B-to-B experience but not required

Benefits:

  • Competitive Salary
  • 401K Matching
  • Bonus
  • Health/Dental/Vision
  • Flexible Workplace
  • Hybrid Option

CHAMP Titles is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.



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