Senior Manager, WMS Technology Client Support Specialist

2 weeks ago

Fort Worth, Texas, United States GXO Logistics, Inc. Full time
About GXO Logistics, Inc.

GXO Logistics, Inc. is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services.

Job Title: Senior Manager, WMS Technology Client Support

We are seeking a highly skilled Senior Manager, WMS Technology Client Support to join our team. As a Senior Manager, you will be responsible for managing a team of Business Analysts focused on the IT requirements of our clients.

Key Responsibilities:
  • Perform all management-level responsibilities for assigned staff, including performance reviews, employee development, coaching, and counseling.
  • Allocate team resources against demand and help define resource capacity needs.
  • Provide visibility of team status to senior management while supporting departmental and company goals.
  • Lead the systems implementation work stream for new business and operations/client initiatives.
  • Interface with users, develop or oversee solutions and functional specifications, implement and review systems configurations.
  • Ensure key client and operational users are trained and oversee post-implementation support.
  • Follow procedures within the business relationship management process area and maintain and develop strong client relationships.
  • Provide support for internal and external clients according to the company's IT Management System and follow processes for change management, release management, incident and problem management, etc.
  • Determine new business opportunities with existing clients and develop proposals for additional services, including analysis of alternatives based on implementation and recurring costs.
Requirements:
  • Bachelor's degree or equivalent related work or military experience.
  • 5 years of experience in developing, managing, and/or implementing warehouse management systems (WMS).
  • 3 years of experience leading, coaching, mentoring, or managing the work of individual contributors.
  • Experience working within a corporate IT organization using IT service management principles.
  • Experience in project management of large cross-functional implementations.
  • Implementation and support experience with web-based applications.
  • Experience using formal systems development methodologies and project management practices.
Preferred Qualifications:
  • Master's degree.
  • 7 years of cross-functional business experience, including technical project management, logistics, and/or supply chain, IT solutions development, and customer relationships.
  • Advanced knowledge of IT software and applications development methodologies and processes.
  • Commitment to process excellence by ensuring proper, efficient, and accurate use of processes.
  • Ability to communicate well with leadership, team members, and other departments, with solid facilitation, time management, and project management skills.
  • Excellent verbal and written communication skills, with the ability to present clean, organized, and thorough information and data appropriate for the intended audience.
  • Proficiency in Microsoft Office and Windows applications, with the ability to quickly learn and achieve proficiency in new software applications.

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