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IT Support Specialist I

2 months ago

Olmsted Falls, Ohio, United States The Revenue Group Full time

Start Date: As soon as possible

Pay Rate: $17-$20 based on experience

Hours: Monday-Friday, 8:00am-4:30pm

About Revenue Group:
Founded in 1994, Revenue Group stands as a premier business process outsourcing firm, dedicated to exceeding client expectations and upholding a stellar industry reputation.

We take pride in being a comprehensive service agency, consistently advocating for our clients with the highest level of respect. Our definition of success transcends mere financial achievements; it includes the opportunities we create for our team members, the meaningful relationships we build with our clients, and our commitment to the communities we serve.

Recognized as Top Workplaces for three consecutive years

Responsibilities of the IT Support Specialist I:

This role encompasses Tier 1 Information Technology (IT) support duties. Key responsibilities include, but are not limited to, assisting with desktop computers, managing printers and copiers, performing basic network troubleshooting, deploying software updates and patches as necessary, and executing other IT-related tasks.

  • 1. Deliver timely Tier 1 support to users.
  • 2. Assist with Tier 2 and Tier 3 support as required.
  • 3. Troubleshoot and resolve all desktop-related issues.
  • 4. Address and resolve all user software concerns.
  • 5. Manage and troubleshoot all printer and copier issues.

Requirements:

  • Strong communication skills to collaborate effectively with other departments and clients.
  • Proficient understanding of data architecture and complex data reporting.
  • Familiarity with data manipulation tools, including spreadsheets and common data transfer formats.
  • Basic knowledge of compliance requirements such as HIPAA, SOC, and PCI.
  • Associate's degree or higher is preferred.

Our Benefits:

  • Comprehensive Paid Training
  • 401(k) matching
  • Paid Time Off (PTO) Up to 10 days in the first year
  • 8 Paid Holidays Including your birthday
  • Referral Program
  • Employee Assistance Program (EAP)
  • Opportunities for Growth & Continued Training
  • Dental & Vision Insurance
  • Health Insurance (including Long & Short-Term Disability)
  • Life Insurance (Company Paid)

EEO Statement:
We are an Equal Employment Employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws.

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