Technical Support Specialist

4 weeks ago


Cuyahoga Falls, Ohio, United States Ohio Department of Education Full time

Job Summary:

The Ohio Department of Education is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and clients.

Key Responsibilities:

  • Install, maintain, troubleshoot, and upgrade computer hardware, software, and peripheral equipment in a school setting.
  • Install, repair, and replace LAN/WAN hardware/software and related peripheral equipment.
  • Respond to work orders, resolve computer equipment malfunctions, and prepare and maintain daily records of work orders.
  • Recognize problems with computer hardware/software, using troubleshooting techniques and diagnostic tools.
  • Provide technical support and assistance as needed to fellow computer repair technicians.
  • Disassemble computer and related equipment for installation, upgrade, and replacement of parts.
  • Maintain desktops, PCs, Chromebooks, and other electronic devices.
  • Provide technical support for software and hardware issues.
  • Maintain an understanding of computer peripherals and AV equipment.
  • Must possess good organizational skills and be able to prioritize.

Requirements:

  • Ability to read and understand software documentation, to develop instructional materials as needed, to conduct training programs in the use of software applications.
  • Ability to work cooperatively and harmoniously with many individuals of varying backgrounds and to handle information professionally and confidentially.
  • Ability to organize tasks into a logical and purposeful sequence.
  • Familiarity with various computer systems and ability to use associated computer equipment.
  • Ability to communicate with other employees and train others in the use of computer equipment.

Working Conditions:

The employee shall remain free of any alcohol or nonprescribed controlled substance abuse in the workplace throughout his/her employment in the Council.



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